Service & Support - Concrete

What we offer

SKAKO CONCRETE offers you excellent after sales, installation and commissioning services as well as after sales support, including Service Contracts fulfilling your needs and specifically dedicated to your production setup.

Installation

We bring savings in time and expertise for your company.

Commissioning

We reduce the average downtime to a minimum by quickly eliminating the problem, helping order and ship the correct part and get your plant fully going again already after the first call.

Servicing

We offer service contracts fulfilling your needs and specifically dedicated to your production setup From day 1 our hotline service personnel are always available.

Spare parts

We understand the importance of fast and reliable spare parts service. Our extensive inventory of original spare parts, together with our staff of experienced experts, is your guarantee that we can deliver on this promise.

Support team

Service
Hotline
Supervisors & Technicians
Spare Parts
Backoffice

Denmark
France
Germany
USA

Søren AndersenService Managersa(at)skako.comTel.+45 63637055

Pascal PauletFitter & service Technicianppa(at)skako.comTel.+33 (0)6 83 81 26 05

Søren AndersenService Managersa(at)skako.comTel.+45 63637055

Nathan MurphyHead of Customer Service (US Region)nmu(at)skako.comTel.+1 484 264 7763

Denmark

Per Guldmann BankeSupportteknikerpgb(at)skako.com

Hans RiisbergSupport Technicianhri(at)skako.com

Installation Supervisors
Electrical Service Technicians
Mechanical Service Technicians

Jens HansenInstallation Supervisorjens(at)skako.com

Pascal PauletInstallation Supervisor[email protected]

Richard StricklandInstallation Supervisorrst(at)skako.com

Richard VillellaInstallation Supervisorrvi(at)skako.com

Søren Thomsen KrabInstallation Supervisorstk(at)skako.com

Tau NielsenInstallation Supervisor

tau(at)skako.com

Jeppe KalmarkElectrical Service Technicianjek(at)skako.com

Peter Juhler Stærk HansenElectrical Service Technicianpha(at)skako.com

Simon ShearingElectrical Service Technicianssh(at)skako.com

Rasmus Refstrup ChristensenElectrical Service Technicianrch(at)skako.com

Steen Bjerregaard NielsenMechanical Service Techniciansbn(at)skako.com

Morten Ole JensenMechanical Service Technicianmoj(at)skako.com

Richard StricklandMechanical Service Technicianrst(at)skako.com

Thomas PetterssonMechanical Service Technicianthp(at)skako.com

Lee BrackMechanical Service Technicianlbr(at)skako.com

Denmark
France
Germany
USA

René FeldtSpare Parts Managerrf(at)skako.comTel.+45 21401629

Winnie SønderSpare Parts Supportwis(at)skako.comTel.+45 26316818

Claus SkovSpare Parts Techniciancsk(at)skako.comTel.+45 20962522

Pia TroldvadSpare Parts Supportptr(at)skako.comTel.+45 26316832

Troels PedersenComponent & Spare Parts Techniciantpe(at)skako.comTel.+45 26316855

Martin Hjorth SaxildSpare Parts Technicianmhs(at)skako.comTel.+45 26316893

Hervé Delmotte

Sales Manager

hde(at)skako.com

Tel.: +33 (0)7 61 52 06 91

Richard VillellaInstallation Supervisorrvi(at)skako.comTel.+33 (0)6 77 37 58 28

Pascal PauletFitter & Service Technicianppa(at)skako.comTel.+33 (0)6 83 81 26 05

René FeldtSpare Parts Managerrf(at)skako.comTel.+45 21401629

Winnie SønderSpare Parts Supportwis(at)skako.comTel.+45 26316818

Claus SkovSpare Parts Techniciancsk(at)skako.comTel.+45 20962522

Pia TroldvadSpare Parts Supportptr(at)skako.comTel.+45 26316832

Nathan MurphyHead of Customer Service (US Region)nmu(at)skako.comTel.+1 484 264 7763

Torben M. HansenKAMtmh(at)skako.comTel.+45 6363 7064

On-demand technical support

SKAKO customers can always choose to purchase the services and support they need on-demand.

• Plant performance
• Plant review
• Plant optimization
• Three-level service contracts
• Onsite service
• Onsite repair
• Calibration
• Own repair workshop
• Software backup and updates
• Telephone and online support

3 level service contracts

As a SKAKO Service and Support Agreement customer, you actually lower the cost of technical support. Ask about our special service and support agreement rates.

Basic

Hotline telephone and online technical assistance
Onsite field support within 24 hours for problems that cannot be resolved remotely
Software support and maintenance

With 24-hour onsite response to technical problems, SKAKO Basic is anything but basic. With SKAKO Basic you get technical assistance, including diagnosis and resolution of problems, by telephone or online. It also provides support and the latest releases of software for your version of SKAKOMAT software.

SKAKO Basic also gives you priority access to on-demand service support and spare parts.

Onsite+

Onsite weight calibration
Onsite electrical service
Onsite mechanical service
Hotline telephone and online technical assistance
Onsite field support within 24 hours for problems that cannot be resolved remotely
Software support and maintenance

Onsite Plus delivers comprehensive support for your SKAKO concrete plant and equipment. SKAKO experts provide preventative maintenance services that include inspection, calibration and repair of SKAKO mechanical and electrical equip- ment as well as SKAKOMAT control systems.

The goal of SKAKO Onsite Plus is to save your company time and extend equipment life by providing professional onsite services combined with telephone and online technical assistance.

Peak Performance

Plant and equipment optimization
Consulting and instruction
Training
Onsite weight calibration
Onsite electrical service
Onsite mechanical service
Hotline telephone and online technical assistance
Onsite field support within 24 hours for problems that cannot be resolved remotely
Software support and maintenance

Under this agreement, SKAKO helps customers improve productivity and lower total costs through its fully inte- grated value-added services and concrete production competencies, which include:

PLANT AND EQUIPMENT OPTIMIZATION

SKAKO’s technical support team will optimize the performance of equipment and processes, including adjustments of electrical and mechanical equipment for proportioning and mixing to reduce cycle times, as well as tuning PLC scheduling and timing.

CONSULTING AND INSTRUCTION

SKAKO is recognized in the industry for the specialist skills of our staff. We will work with you to show you how to make continuous improvements to operating equipment such as AQUAMAT, Hydromix or wattmeter to ensure they run at their highest efficiency.

TRAINING

SKAKO helps bring excellence into your plant by providing operators and other staff with the latest skills and knowledge needed to operate equipment at the highest levels of efficiency and meet increasingly demanding cycle times.

There when you need us

We will make it easy for our customers to call for assistance.
You can always call our Hotline at:
Denmark: +45 7026 2645
France: +33 3 2024 4413

Hotline is available Monday-Friday: 06.00-19.00 (CET)

The customers of SKAKO CONCRETE have had very positive experience with our remote problem solving services. They reduce the average downtime to a minimum by eliminating the problem and helping order and ship the correct part and get your plant fully going again already after the first call.

Documents

Here you can find relevant documents to SKAKO Concrete solutions.

Can’t find what you need?
Feel free to contact us on [email protected]

General

Products & solutions (13 MB)

Download

Aftersales (10 MB)

Download

Comp. and Retrofit (10 MB)

Download

Product sheets

Transportation (5 MB)

Synthetic fibres (3 MB)

Download

Steel fibre (3 MB)

Download

Bucket Conveyor (731 KB)

Download

Wash System (635 KB)

Download

Screw Conveyor (1 MB)

Download

Moisture/Consistency (472 KB)

Download

Admix Weigh Hoppers (2 MB)

Download

Frequently asked questions

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Take the next step with us

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Service & Support – Concrete

What we offer

Installation

Commissioning

Servicing

Spare parts

Support team

On-demand technical support

3 level service contracts

Basic

Onsite+

Peak Performance

PLANT AND EQUIPMENT OPTIMIZATION

CONSULTING AND INSTRUCTION

TRAINING

There when you need us

Documents

General

Product sheets

Frequently asked questions

Here is a question that gets asked pretty often

Here is a question that gets asked pretty often

Here is a question that gets asked pretty often

Here is a question that gets asked pretty often

Here is a question that gets asked pretty often

Here is a question that gets asked pretty often

Here is a question that gets asked pretty often

Take the next step with us

Join us

Terms

Service & Support – Concrete

What we offer

Installation

Commissioning

Servicing

Spare parts

Support team

<img src="https://skako.com/wp-content/uploads/2021/01/headling_icon1.png" alt="" srcset="https://skako.com/wp-content/uploads/2021/01/headling_icon1.png, https://skako.com/wp-content/uploads/2021/01/headling_icon1@2x.png 2x"> On-demand technical support

3 level service contracts

Basic

Onsite+

Peak Performance

PLANT AND EQUIPMENT OPTIMIZATION

CONSULTING AND INSTRUCTION

TRAINING

There when you need us

Documents

General

Product sheets

Frequently asked questions

Here is a question that gets asked pretty often

Here is a question that gets asked pretty often

Here is a question that gets asked pretty often

Here is a question that gets asked pretty often

Here is a question that gets asked pretty often

Here is a question that gets asked pretty often

Here is a question that gets asked pretty often

Take the next step with us

Join us

Terms

On-demand technical support