What we offer

SKAKO CONCRETE offers you excellent after sales, installation and commissioning services as well as after sales support, including Service Contracts fulfilling your needs and specifically dedicated to your production setup.

Installation

We bring savings in time and expertise for your company.

Commissioning

We reduce the average downtime to a minimum by quickly eliminating the problem, helping order and ship the correct part and get your plant fully going again already after the first call.

Servicing

We offer service contracts fulfilling your needs and specifically dedicated to your production setup From day 1 our hotline service personnel are always available.

Spare parts

We understand the importance of fast and reliable spare parts service. Our extensive inventory of original spare parts, together with our staff of experienced experts, is your guarantee that we can deliver on this promise.

Support team

  • Supervisors & Technicians
  • Hotline / Support
  • Service and Administration
  • Backoffice
  • Spare Parts
  • Installation Supervisors
  • Electrical Service Technicians
  • Mechanical Service Technicians

Tau NielsenInstallation Supervisor

tau(at)skako.com

Søren Thomsen KrabInstallation Supervisorstk(at)skako.com

Kim JønssonInstallation Supervisorkij(at)skako.com

Jens HansenInstallation Supervisorjens(at)skako.com

Pascal PauletInstallation Supervisorppa@skako.com

Richard VillellaInstallation Supervisorrvi(at)skako.com

Richard StricklandInstallation Supervisorrst(at)skako.com

Jeppe KalmarkElectrical Service Technicianjek(at)skako.com

Peter Juhler Stærk HansenElectrical Service Technicianpha(at)skako.com

Simon ShearingElectrical Service Technicianssh(at)skako.com

Rasmus Refstrup ChristensenElectrical Service Technicianrch(at)skako.com

Steen Bjerregaard NielsenMechanical Service Techniciansbn(at)skako.com

Kim JønssonMechanical Service Techniciankij(at)skako.com

Morten Ole JensenMechanical Service Technicianmoj(at)skako.com

Richard StricklandMechanical Service Technicianrst(at)skako.com

  • Denmark

Per Guldmann BankeSupport Technicianpgb(at)skako.com

  • Denmark
  • France
  • Germany
  • USA

Søren AndersenService Managersa(at)skako.comTel.+45 63637055

Olivier HellinAfter Sales Engineerohe(at)skako.comTel. +33 3 20761820

Søren AndersenService Managersa(at)skako.comTel.+45 63637055

Lita CondeOffice Managerlita(at)skako.comTel.+1 858 271 1630

Torben M. HansenKAM and Support Managertmh(at)skako.comTel.+45 6363 7064

  • Denmark
  • France
  • Germany
  • USA

René FeldtSpare Parts Managerrf(at)skako.comTel.+45 63637054

Winnie SønderSpare Parts Supportwis(at)skako.comTel.+45 63637060

Claus SkovSpare Parts Techniciancsk(at)skako.comTel.+45 63637006

Pia TroldvadSpare Parts Supportptr(at)skako.comTel.+45 63637100

Troels PedersenComponent & Spare Parts Techniciantpe(at)skako.comTel.+45 63637119

Olivier HellinAfter Sales Engineerohe(at)skako.comTel. +33 3 20761820

René FeldtSpare Parts Managerrf(at)skako.comTel.+45 63637054

Winnie SønderSpare Parts Supportwis(at)skako.comTel.+45 63637060

Claus SkovSpare Parts Techniciancsk(at)skako.comTel.+45 63637006

Pia TroldvadSpare Parts Supportptr(at)skako.comTel.+45 63637100

Lita CondeOffice Managerlita(at)skako.comTel.+1 858 271 1630

On-demand technical support

SKAKO customers can always choose to purchase the services and support they need on-demand.

• Plant performance
• Plant review
• Plant optimization
• Three-level service contracts
• Onsite service
• Onsite repair
• Calibration
• Own repair workshop
• Software backup and updates
• Telephone and online support

3 level service contracts

As a SKAKO Service and Support Agreement customer, you actually lower the cost of technical support. Ask about our special service and support agreement rates.

Basic

  • Hotline telephone and online technical assistance
  • Onsite field support within 24 hours for problems that cannot be resolved remotely
  • Software support and maintenance

With 24-hour onsite response to technical problems, SKAKO Basic is anything but basic. With SKAKO Basic you get technical assistance, including diagnosis and resolution of problems, by telephone or online. It also provides support and the latest releases of software for your version of SKAKOMAT software.

SKAKO Basic also gives you priority access to on-demand service support and spare parts.

Onsite+

  • Onsite weight calibration
  • Onsite electrical service
  • Onsite mechanical service
  • Hotline telephone and online technical assistance
  • Onsite field support within 24 hours for problems that cannot be resolved remotely
  • Software support and maintenance

Onsite Plus delivers comprehensive support for your SKAKO concrete plant and equipment. SKAKO experts provide preventative maintenance services that include inspection, calibration and repair of SKAKO mechanical and electrical equip- ment as well as SKAKOMAT control systems.

The goal of SKAKO Onsite Plus is to save your company time and extend equipment life by providing professional onsite services combined with telephone and online technical assistance.

Peak Performance

  • Plant and equipment optimization
  • Consulting and instruction
  • Training
  • Onsite weight calibration
  • Onsite electrical service
  • Onsite mechanical service
  • Hotline telephone and online technical assistance
  • Onsite field support within 24 hours for problems that cannot be resolved remotely
  • Software support and maintenance

Under this agreement, SKAKO helps customers improve productivity and lower total costs through its fully inte- grated value-added services and concrete production competencies, which include:

PLANT AND EQUIPMENT OPTIMIZATION

SKAKO’s technical support team will optimize the performance of equipment and processes, including adjustments of electrical and mechanical equipment for proportioning and mixing to reduce cycle times, as well as tuning PLC scheduling and timing.

CONSULTING AND INSTRUCTION

SKAKO is recognized in the industry for the specialist skills of our staff. We will work with you to show you how to make continuous improvements to operating equipment such as AQUAMAT, Hydromix or wattmeter to ensure they run at their highest efficiency.

TRAINING

SKAKO helps bring excellence into your plant by providing operators and other staff with the latest skills and knowledge needed to operate equipment at the highest levels of efficiency and meet increasingly demanding cycle times.

There when you need us

We will make it easy for our customers to call for assistance.
You can always call our Hotline at:
Denmark: +45 7026 2645
France: +33 3 2024 4413

Hotline is available Monday-Friday: 06.00-19.00 (CET)

The customers of SKAKO CONCRETE have had very positive experience with our remote problem solving services. They reduce the average downtime to a minimum by eliminating the problem and helping order and ship the correct part and get your plant fully going again already after the first call.

Documents

Here you can find relevant documents to SKAKO Concrete solutions.

Can’t find what you need?
Feel free to contact us on info@skako.com

Frequently asked questions

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